Sea Food Traders
Website: https://seafoodtraders.co
Email: info@seafoodtraders.co
Effective Date: [Insert Date]
1. Overview
At Sea Food Traders, we take pride in supplying high-quality seafood products. Due to the perishable nature of our products, our refund policy is limited and subject to the conditions outlined below.
By placing an order on https://seafoodtraders.co, you agree to this Refund Policy.
2. Perishable Goods Policy
Seafood products are perishable items and cannot be returned once delivered.
We do not accept returns for:
- Change of mind
- Incorrect orders placed by the customer
- Products not stored properly after delivery
- Orders where delivery was attempted but not received
3. Damaged, Defective, or Incorrect Items
You may be eligible for a refund or replacement if:
- The product arrives damaged
- The product is spoiled upon arrival
- You receive the wrong item
- The product is missing from your order
To qualify:
- You must notify us within 24 hours of delivery
- You must email us at info@seafoodtraders.co
- You must provide:
- Order number
- Description of the issue
- Clear photos of the product and packaging
Failure to report within 24 hours may result in denial of the claim.
4. Refund Process
If your claim is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
- In some cases, we may offer a replacement instead of a refund
We reserve the right to deny refund requests that do not meet the conditions of this policy.
5. Delivery Issues
Sea Food Traders is not responsible for:
- Incorrect shipping addresses provided by the customer
- Delivery delays caused by carriers
- Packages left unattended after confirmed delivery
- Spoilage resulting from delayed refrigeration after delivery
It is the customer’s responsibility to ensure someone is available to receive perishable deliveries.
6. Order Cancellations
Orders may only be canceled if:
- The cancellation request is made before the order has been processed or dispatched
Once an order has been processed or shipped, it cannot be canceled due to the perishable nature of seafood products.
To request a cancellation, contact us immediately at info@seafoodtraders.co.
7. Non-Refundable Items
The following are non-refundable:
- Sale or promotional items
- Custom or special-order products
- Bulk or wholesale orders (unless damaged or incorrect)
8. Contact Us
If you have questions about this Refund Policy, please contact:
Sea Food Traders
Website: https://seafoodtraders.co
Email: info@seafoodtraders.co