Sea Food Traders
Website: https://seafoodtraders.co
Email: info@seafoodtraders.co
Effective Date: [Insert Date]
1. Overview
At Sea Food Traders, we take the safe handling and transportation of seafood products seriously. Because seafood is perishable, we maintain strict cold chain procedures to preserve freshness, quality, and food safety from dispatch to delivery.
This Shipping & Cold Chain Policy outlines how we package, ship, and deliver our products.
2. Order Processing
- Orders are processed after full payment is received.
- Processing times may vary depending on product availability and order volume.
- Orders are typically processed within [Insert Processing Time, e.g., 1–2 business days] unless otherwise stated.
- Orders placed on weekends or holidays may be processed on the next business day.
You will receive confirmation once your order has been dispatched.
3. Cold Chain Packaging
To maintain product freshness, we use:
- Insulated packaging materials
- Food-grade protective liners
- Gel ice packs or dry ice (when required)
- Leak-proof and temperature-controlled containers
All packaging is designed to maintain safe temperatures during transit for the estimated delivery window.
4. Temperature Control Standards
Our cold chain procedures are designed to:
- Keep fresh seafood chilled at appropriate refrigeration temperatures
- Keep frozen seafood at frozen temperatures during transit
- Minimize temperature fluctuations
- Ensure food safety compliance
While we take every precaution, transit conditions may vary due to carrier handling and environmental factors.
5. Shipping Methods
We work with reputable delivery carriers to ensure timely transport.
- Shipping times are estimates and not guaranteed.
- Delivery timelines depend on location and selected shipping method.
- We may restrict shipping to certain locations to preserve product integrity.
Shipping fees, where applicable, will be displayed at checkout.
6. Delivery Responsibilities
Because seafood is perishable:
- Someone must be available to receive the delivery.
- Products should be refrigerated or frozen immediately upon arrival.
- We recommend inspecting the package immediately after delivery.
Sea Food Traders is not responsible for spoilage caused by:
- Unattended deliveries
- Delayed refrigeration after confirmed delivery
- Incorrect delivery information provided by the customer
7. Failed Deliveries
If a delivery fails due to:
- Incorrect address
- No one available to receive the package
- Carrier access issues
The order may not be eligible for refund due to the perishable nature of the products.
8. Shipping Delays
While we aim to meet all estimated delivery times, we are not responsible for delays caused by:
- Weather conditions
- Carrier disruptions
- Customs or regulatory delays (if applicable)
- Force majeure events
In the event of significant delays, we will evaluate claims on a case-by-case basis.
9. Geographic Restrictions
We may limit shipping to specific regions to ensure product quality and compliance with food safety regulations.
If we are unable to ship to your location, you will be notified before order fulfillment.
10. Damaged or Temperature-Compromised Shipments
If your order arrives:
- Damaged
- Leaking
- Spoiled
- Not cold to the touch (for refrigerated items)
- Thawed (for frozen items)
You must contact us within 24 hours of delivery at info@seafoodtraders.co and provide:
- Order number
- Description of the issue
- Clear photos of packaging and products
Claims submitted after 24 hours may not be eligible for review.
11. Contact Information
For questions regarding shipping or cold chain procedures, please contact:
Sea Food Traders
Website: https://seafoodtraders.co
Email: info@seafoodtraders.co